Mark Whitehouse
New Business Development Manager
Mark has recently joined our established property team with a strong background in the luxury holiday lettings market; Mark brings a wealth of knowledge and a genuine passion for exceptional service. He’ll be your dedicated point of contact, guiding you through every step of bringing your property into our exclusive portfolio. From initial conversations to a smooth and stress-free launch, Mark is here to ensure both you and your guests enjoy the highest standard of care.
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Vanessa
Bookings Manager
For over 6 years I have had the privilege to be part of the Rural Retreat Family, with my working background of over 15 years’ experience in hospitality. As the Bookings Manager, I am dedicated to ensuring a seamless and memorable experience for every guest and for our property owners to be comforted to know their guests are being looked after by our wonderful team! With a passion for hospitality and attention to detail, and a desire to provide exceptional customer service, ensuring that each visitor has an unforgettable stay at our picturesque properties in the countryside.
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Jenna
New Business Adminstrator
As a New Business Administrator, my role revolves around helping and supporting new and potential owners throughout their onboarding process. From cosy cottages nestled amidst picturesque landscapes to seaside properties with breathtaking views, I enjoy hearing all about the properties our owners wish to onboard to the exciting moment when their properties go live on our website. I strive to help and guide new owners through this journey, ensuring they feel supported, informed, and confident every step of the way. My passion is to ensure that our owner’s properties are showcased beautifully on our website, and that they receive the attention they deserve. It is rewarding being part of the journey from start to finish.
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Isla Murray
Head of Property Performance
With over 20 years’ experience in business performance and development in the vacation industry, enthusiastic to excel in providing property and pricing analytics for our owners.
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Lucy
General Manager
Lucy is a passionate business development and marketing professional specialising in luxury holiday lets, with a creative background in fine art publishing and photography. Lucy's career has been shaped by storytelling, brand building, and creating exceptional experiences for both guests and property owners.
As General Manager at Rural Retreats, Lucy leads a dedicated team to showcase the very best of rural Britain through beautifully curated homes and outstanding guest experiences. Combined with strategic business development with a strong understanding of luxury hospitality marketing to grow brands, drive performance, and build lasting partnerships.
Having lived and worked in the Cotswolds for many years, Lucy bring a genuine passion for the countryside, local insight, and a commitment to delivering thoughtful, memorable experiences with authenticity and care.
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