Self-catering luxury holiday cottages in the UK & abroad

Thank you for your feedback.  I am sorry you found Apple Tree Cottage difficult to find.  We do say on the instructions  "PLEASE NOTE: It is recommended that during the winter months guests bring a torch".  Also, as we said, the owner is always available to help and is the property contact with her number in the arrival guide which is sent 5 days before a visit.   There are actually two brand new frying pans and three brand new saucepans in a kitchen cupboard - I am sorry you missed these.  The wok is, of course, for stir frys.

FROM THE OWNER ~ Great that you loved the location of Rose Cottage and the super furnishings. We are  sorry you found the house cold on arrival - the weather has been abnormally cold. To ensure a warm welcome the central heating is set to  constant at 19 degrees and responds instantly when the temperature is turned up and the two woodburners were ready to be lit which heats the property beautifully. The bathroom underfloor heating does take a few hours to fully heat through. There is no underfloor heating in the kitchen/dining room.

FROM THE OWNER ~ ‘Guest reviews are hugely valuable in ensuring all the hard work we put in to ensure an exceptional guest experience at Rose Cottage except, when they simply are not true and do Rose Cottage a complete injustice. So we speak up for Rose Cottage our fabulous Devon gem.Rose was comprehensively renovated including all new electrics in 2015  and are certified as compliant with latest standards. The electrics were checked and working before this booking. We arranged for an electrician to check the electrics during these guests stay (within an hour of the call) who confirmed the electrics were all in order. We arranged a full electrical inspection of the property by the electrician after these guests departed which confirmed all the electrics working including the heated towel rails and under floor heating in the bathrooms which are extremely warm rooms. All lamps and bulbs are checked before and after guests arrive with a full set of spare bulbs available. All were working and complete.The log stack was full. The kitchen complete with extensive brand new quality utensils and equipment (Joseph, Denby, Emma Bridgewater to name a few of the top notch brands) all in excellent and clean condition.We and Rose pride ourselves on quality, presentation and cleanliness which all previous reviews applaud. A bad and traumatizing owner experience!’

What a great review for Rose Cottage.   We are delighted that you had such a good Christmas at Ashprington and thank you for your lovely comments about the property and the village.

Thank you for your feedback.  I am delighted that were pleased with Rose Cottage and the location.  The owner has taken note of your suggestion regarding the path and she has tested the oven and found it functioning.

From the owner ~ Wet coats can be hung in the cloakroom lobby where the boiler is located which dries off wet items quickly. There are also hooks on the back of the bathroom door over a travertine tiled floor to dry wet items along with the heated towel rails.

Thank you for your feedback and lovely comments about Wassell Barn.   The barn has underfloor heating which is great but if a door is left open, for instance, it is not immediate and takes a while to heat up.

We are delighted that you had a great weekend at Wassell Barn. Sorry about the welcome pack and thank you for bringing the broken items to our attention.

Thank you for your lovely feedback and recommendation.