Updated at 16:40 on Tuesday 28th September 2021
Book with confidence
As a customer focused business, we are keen to reassure guests, homeowners and housekeepers during uncertain times. The situation regarding Coronavirus (Covid 19) changes regularly and we will always follow the latest regulations.
If the local or national travel restrictions are re-introduced due to Covid-19 then affected Guests will be offered various options including changing the start date of the holiday, a voucher to stay in the same property on an alternative date or a full refund of the cost paid to date towards renting the property.
At present there are no national travel restrictions in England, Scotland or Wales, with the exception of self-isolation following a positive COVID test result. However, from the 16th August, if you are a contact of someone who has COVID-19 and you are fully vaccinated, or aged under 18 years 6 months, you will not be required to self-isolate.
If a Guest(s) records a positive Covid test
If a Guest has a positive test and is following the isolation rules, the Guest will be requested to provide us with a copy of the positive test result. Guests with positive test will be requested not to come on holiday and the party will be offered the choice of the following options:
- Voucher – valid for 12 months from the original stay date in the same property
- Date change – holiday can be moved within 12 months of the original stay dates
- Full refund
- Offered discount for lower occupancy (if applicable)